The ones people actually ask.

For a genuine emergency — water you cannot stop, sewage backing up, no water at all — we move somebody that day, and dispatch will tell you honestly on the phone whether that is two hours or five. For everything else we book a window and keep it.

No, and there is no after-hours surcharge either. Two in the morning on a Sunday is the same rate as ten on a Tuesday.

You get the price before we start, not after we finish. We look at the job, quote it in writing, and that number is what you pay for the work described. If we find something the quote did not cover, we stop and re-quote instead of adding it at the end.

Yes. St. Louis City Master Plumber Licence · Bonded and Insured. Missouri licenses plumbers at city level rather than state level, so anybody advertising a "state licence" in St. Louis is describing something that does not exist.

One year on our labour, plus whatever the manufacturer gives on the parts. If the same fault comes back within the year, we come back and it costs you nothing.

Yes. We will fit them and warrant our labour on them. We cannot warrant the fixture itself, and we will tell you before we start if the one you bought is likely to give you trouble.

Most of our work is in older homes — galvanised supply, cast-iron waste, clay laterals, and the improvisations of everybody who worked on the house before us. It is the normal case here, not a complication.

Yes, and it happens regularly. A camera survey that shows a sound pipe is a good outcome and we will say so rather than find something to sell you.